Title: eCommerce Executive

Posted: 5th April 2022 Status: LIVE

Location: Quest Head Office: Aston Street, Shifnal, Shropshire TF11 8DW


  • A full-time working opportunity in our Shifnal-based Head Office to manage the company’s Shopify site including product uploads, content updates, maintenance, and technical integrations.
  • Collaborate with the production team on inventory levels, order progress and out of stock items.
  • Proactively engage with new and existing customers through traditional and digital channels, offering day to day customer service alongside seeking new conversations online.
  • Work alongside the Commercial Manager to help facilitate our digital marketing & eCommerce growth strategies, including full ownership of our Brand Ambassador program.
  • Supporting role to assist our Sales Administrator during holiday cover and busy periods.

A successful Candidate will:

  • Have experience using online eCommerce tools such as Shopify or other online sales platforms.
  • Be confident conversing with customers through email, social media and over the phone.
  • Have very strong communication skills with excellent use of written English.
  • Be driven and self-motivated, with excellent time-management and prioritisation.
  • A team player who likes to work in a very dynamic environment.

Pay rate: £20k-£22k PA, dependent on experience.

Hours: Monday-Friday 9:00 – 5:00pm


Help shape the future of Quest's customer interactions and online store.

Option to participate in company events/exhibitions across the UK.

Training support to stay on top of most current eCommerce platforms & strategies.