Quest and COVID-19

COVID-19 Update - 19th JULY 2021

For many people today is day of hope, albeit tainted by the rising number of COVID-19 cases. For others, today brings a raised of uncertainty because they are still vulnerable. 

At Quest we believe it is important to honour those who are most vulnerable to disease and that is why we will not be relaxing any of the measures that have brought us through lockdowns. At the same time we want to be available in as many ways as possible to keep people moving, exercising and getting outdoors.


We are open for business and are able to offer face to face demonstrations and assessments. We are also able to support clients, professionals, and carers remotely - using technology such as Zoom, Skype, MS Teams, and Facetime for any product guidance or troubleshooting. We are able to process quotations and orders via head office and via our Product Advisors.

Our Shrewsbury adaptive cycling store, the Quest Hub, is open for assessments on an appointment basis. We have loads of experience in helping you narrow down and select the right cycle for you or your loved one.

NEW! We now have a second Hub based in Monmouth, where we are able to assess some of our tricycle range and running frames. Please contact Kyrby Brown at to find out more. Monmouth is easily accessed from the south-west and Wales.

Face to face assessments: these can only take place where: everyone involved is free from symptoms of COVID-19; if they have self-isolated for 10 days after onset of symptoms; or if they have have been in contact with others with symptoms - that they have self-isolated for 14 days. This, of course, applies to Quest staff as well. All of our staff have at least had their first vaccination as of todays update.

Before booking an appointment, either with a product advisor or at one of our hubs, we require written confirmation of the following:

  1. Have you tested positive for COVID-19 in the last 10 days?
  2. Are you awaiting a test, or the results of a COVID-19 test?
  3. Do you have any of the following symptoms? New continuous cough, High temperature or fever? Loss of, or change in, sense of smell or taste?
  4. Do you live with someone who has tested positive , or has symptoms of COVID-19, in the last 14 days?
  5. Have you travelled in the past 14 days to any regions affected by COVID-19?

Please note that all attending must wear face-masks even if the assessment takes place in their own home unless you are exempt.

In many cases, it will not be possible to maintain 1m or 2m distance from the child or adult being assessed, but we would ask that all other stakeholders maintain social distancing and avail themselves of suitable PPE.

Quest staff will be wearing surgical face-masks and visors if necessary. As well as aprons and gloves where required and pertinent to do so. Quest equipment will be cleaned thoroughly between assessments. 

Thank you, Rob Henshaw (Managing Director, Quest 88)