Quest and COVID-19

Covid-19 Update - 1st June 2020

Further to our previous update, we are open for business. 

We are able to offer face to face assessments when required as well as online demonstrations. 

For face to face assessments - these are available for those who are not being shielded - unless the equipment is absolutely necessary for habilitation and rehabilitation during the pandemic.

In-line with current advice, face to face assessments can only take place where everyone involved is free from symptoms of Covid-19 and if they have have been in contact with others with symptoms; that they have self-isolated for 14 days.

This, of course, applies to Quest staff as well.

In many cases, it will not be possible to maintain 2m distance from the child or adult being assessed, but we would ask that all other stakeholders maintain social distancing and avail themselves of suitable PPE wherever possible.

Quest staff will be wearing surgical facemasks and visors if necessary. As well as aprons and gloves where required and pertinent to do so. Equipment will be cleaned thoroughly between assessments. 

We are also able to support clients, professionals, and carers remotely - using technology such as Skype, MS Teams, and Facetime for any product guidance or troubleshooting. We are able to process quotations and orders via head office and via our Product Advisors. Please note that Graham Bussell, Product Advisor for the SW and South Wales is on leave at present so please direct your enquiries to head office.

Quest is still manufacturing and continuing to supply. We have employed home-working wherever feasible and taken many other measures within our organisation and we are doing all that we can to balance client needs with the health of our staff.

We are working hard to fulfill all trike orders in good time, especially, as the need for home exercise and its effects on wellbeing become more critical and in some ways more urgent. In many cases, we are able to supply tricycles within 2-4 weeks from order.

Our assessment centre, the Quest Hub is open for assessments outside the shop at the entrance to the Shrewsbury Park and we have an event shelter fas cover or inclement weather.

Thank you, Rob Henshaw (Managing Director, Quest 88)