Quest and COVID-19

COVID-19 Update - 14th January 2021

Latest: Following the Government's announcement on the 11th January, we have decided to stop face to face assessments and review this decision on the 8th February. This is in part due to the number of cancellations we are receiving at present and also to play our part in the national effort in minimising transmission at this time.

However, we are open for business and able to offer online demonstrations and give advice. We are able to support clients, professionals, and carers remotely - using technology such as Zoom, Skype, MS Teams, and Facetime for any product guidance or troubleshooting. We are able to process quotations and orders via head office and via our Product Advisors.

We are working hard to fulfil all trike orders in good time, especially, as the need for home exercise and its effects on wellbeing become more critical and in some ways more urgent. We are also working in partnership with CP Sport to offer rental for Gameframes and RaceRunners for those wanting to try new ways of exercising and moving in a time when sports tasters and come and try events are not always operating.

Our adaptive cycling store, the Quest Hub, is open although at present we have temporarily suspended assessments for the reasons stated above. We are offering virtual tours of the shop and our cycles for anyone who is keen to find out more about the cycles and what we offer. Please email: to arrange a virtual 'walk-around'. We have lots of experience in helping you narrow down and select the right cycle for you or your loved one and are able to provide quotes for funding and enable you to start the process during lock-down.


When face to face assessments resume and In-line with current advice, these can only take place where: everyone involved is free from symptoms of COVID-19; if they have self-isolated for 10 days after onset of symptoms; or if they have have been in contact with others with symptoms - that they have self-isolated for 14 days. This, of course, applies to Quest staff as well.

Before booking an appointment, either with a product advisor or at our shop, we require written confirmation of the following:

  1. Have you tested positive for COVID-19 in the last 10 days?
  2. Are you awaiting a test, or the results of a COVID-19 test?
  3. Do you have any of the following symptoms? New continuous cough, High temperature or fever? Loss of, or change in, sense of smell or taste?
  4. Do you live with someone who has tested positive , or has symptoms of COVID-19, in the last 14 days?
  5. Have you travelled in the past 14 days to any regions affected by COVID-19?

Please note that all attending must wear face-masks even if the assessment takes place in their own home.

In many cases, it will not be possible to maintain 1m or 2m distance from the child or adult being assessed, but we would ask that all other stakeholders maintain social distancing and avail themselves of suitable PPE.

Quest staff will be wearing surgical face-masks and visors if necessary. As well as aprons and gloves where required and pertinent to do so. Quest equipment will be cleaned thoroughly between assessments. 

Thank you, Rob Henshaw (Managing Director, Quest 88)